When? Well: Right after picking it up. The only funny thing is that it took GLS two months to pick it up in the first place.
In a nutshell, I ordered pick-up of a parcel at a warehouse in Ireland and shipment to Germany. However, GLS was unable to pick-up the parcel. I got various inexplicable explanations always followed by a “next time it will work”. They finally succeeded, two months after I had put in and paid the order.
Only to tell me that they lost the parcel right away.
I’m now in the second phase of being ridiculed, where I ask them to find my parcel. When asking, I get the promise they’ll go find it right away, only to never hear from them again. I provided instructions on how the parcel looks like, but the search parties always seem to go missing in action themselves.
I am at a loss of words for this incompetence. Sadly, I also don’t know how to finally get my parcel. I’d appreciate hearing any ideas about what to do about it!