Commercial open source firms go to market trying to create an “unfair” competitive advantage that lets them win customers more easily than their competitors. So do most other companies. Commercial open source firms do this by bypassing the traditional purchasing process by getting their software into customer companies for free, before the customers even know they will need the software. But is an employee’s decision to install a piece of open source software a good decision for the company? After all, every software locks in its users, whether open source or not.